What our clients say
Welcome To St Runwald's Veterinary Surgery
Update – January 2021
Following recent government guidelines, we are sadly again in lockdown.
As a practice, we fully support the valuable work of our medical colleagues and we will endeavour to follow the government and Royal College guidance to help reduce the strain on the NHS. In this way everyone's contribution assists in reducing the spread of Coronavirus and keeps staff and clients safe.
After being in this position in the Spring of last year, you may all only be too aware of what our limitations are now in respect of services we can offer. Under Royal College guidelines, we cannot continue “business as usual” but need to revert to emergency work only. However, we have the ability to exercise clinical judgement in deciding what constitutes animal health and welfare. Hence, with your understanding of this position and your help in providing us with necessary information in the event that you contact us, we can determine the need for your pet to be seen.
We are deferring annual boosters but are considering each pet on an individual basis when making this decision. Elective neutering is another service that will be carefully screened for necessity. As each call is received, trained staff will access your pets records to assess whether their problem means they should be offered an appointment. Any cases of concern will be referred to the Veterinary Surgeon on duty for clarity.
It is ever more important that we maintain social distancing so consultations remain outside or via telephone upon arrival. We are also trialling a system whereby we are designating one area for admitting your pet and another for their discharge once treated. Further details will be discussed with you when you contact the surgery. Please be respectful of your personal space and that of others when you attend the practice. Please wear a facemask unless you are exempt. If you are shielding, self-isolating, feeling unwell or awaiting a Covid test result, please do not attend the practice.
Invariably, being thorough to question clients and triage patients does take more time than you would have been used to if we were working in normal conditions. Please be patient, everyone is doing their best in the difficult circumstances we find ourselves in. We are here for you but our response time to enquiries may be slower. Please allow 3 days for repeat medications and please order food in good time.
Hoping the current difficulties everyone is experiencing will ease over the next few months and sincere gratitude to each one of you who has shown us so much support in this pandemic.
Anita and the St. Runwald’s Team.
WE’VE BEEN NOMINATED!
Once again, our deepest gratitude goes out to our clients for nominating us in the prestigious Pet Plan Awards 2021.
Our practice and staff have been individually nominated.
We’re very proud of this and we’re honoured that you deem us worthy of these awards.
St. Runwald’s is a vets in Colchester owned by Anita James MRCVS since 1996.
Our professional team is committed to providing quality veterinary care and treatment to your pet, who we consider to be a member of your family.
We hope you enjoy browsing our website, which includes details of our surgery hours and services plus some useful pet care links that are free to access whenever you need to.
Register your pet
New clients: simply complete our online registration form and click submit to send your details to us.
Out of hours emergencies
Our designated emergency service can be contacted by calling Vets Now on 01206 842224 (after 6.30pm weekdays and after 12.30pm on Saturdays)
In case of a house visit being required please give as much notice as possible.
Thinking of getting a pet?
We can offer a free of charge ‘pre-pet’ appointment with a qualified nurse for you to discuss any queries or questions you may have concerning your new pet.
