What our clients say
Welcome To St Runwald's Veterinary Surgery
A Thank You
I would like everyone to know how grateful we all are to receive your continued emails, many with kind words to say about the work we are doing and that you are pleased we are here for you.
Personally l am also touched by those who have sent me messages directly, some of you who sadly no longer have a pet that we once cared for, have taken the time to wish us well in this difficult period. It has been a nostalgic trip of memories that return like yesterday.
Thank you also to everyone for their understanding. Each day is presenting new challenges, not just for us, but for everyone, no matter what their role is in helping make a difference. The support we have been shown is helping us immensely as we evolve to meet what we are facing.
I hope we can look forward to happier times ahead when we can engage with you and your pets as we would normally,
Yours, Anita.
Practice News Flash - 26th March 2PM
Dear valued client,
In light of the latest government and RCVS announcements l am having to make some very difficult decisions here at St Runwalds. We have had guidance, and it is agreed that "veterinary practices must reduce face to face contact immediately, switching to providing emergency care only, fulfilment of urgent prescriptions and maintaining the food supply chain."
With a heavy heart therefore we will only be offering an emergency service so that is sick pets, unstable, long term patients on medication or medication checks /essential blood tests to allow ongoing prescribing. Vets Now are currently maintaining their out of hours service with our phones going over at 6.30 pm weekdays and 12.30 pm on a Saturday (contact number 01206 842224). We will continue to open at 8 am and close at 6.30 pm Monday to Friday and 8 am to 12.30 pm on a Saturday (appointments Saturday 8.30 am to 12.15 pm). Consultations will be, as far as possible, staggered during the day. Our door will be closed as a health precaution to limit people congregating in the reception area. Upon arrival please use your telephone to call reception and alert them to your arrival. A vet or nurse will then come out to you and discuss your pets problem, thereafter a member of staff will bring your pet inside (without you) for the necessary treatment/ investigations discussed. We are then asking you to call us to make the necessary payment. Please try to remember to do this, a call we make is time we are not taking potential urgent calls. If you arrive to collect an item please knock on the door and be aware as we are running on reduced staffing levels. The receptionist may be elsewhere so, we ask for your patience and another knock! We ask that you collect any items, where possible, between the hours of 12pm and 2pm or 4pm and 5pm.
In some circumstances it may be necessary to conduct a telephone consultation depending on your own risk category and the problem. Please note these consultations are chargeable as usual.
Urgent prescriptions- For pets on long-term medication, we will still be able to provide (supplies allowing) their regular prescription. Those we have not seen for over 6 months may need a phone consultation to assess their current health. These will be charged as a medication check-up consultation.
Wormers and flea treatment are NOT deemed urgent prescriptions and can be resumed when it is safe to travel again.
Please understand that many of these necessary policies go against the ethos of best veterinary care but, we are facing extraordinary times where everyone must make compromises to save human lives.
Please be sympathetic to my staff who are doing their level best to continue to provide a service to the community. We are acting under the advice of the RCVS and Government and are having to juggle animal welfare with that of the global population as well as maintaining own personal safety whilst at work.
Stay safe and use this time to spend quality time with your immediate family and your pets.
Warm wishes Anita & the team at St. Runwald’s Veterinary Surgery.
Practice News Flash - 26th March
Please can our clients note that the situation in the veterinary industry, in relation to Coronavirus, is changing day to day and in accordance with guidance we are receiving from the Royal College.
We have to advise you that with immediate effect appointments for all routine purposes will no longer be available. For example, your pet’s annual vaccinationprimary course for kittens and puppies.
We fully understand the frustration that this may cause. This is something we would not normally advocate but in the current climate we have to look at the whole picture on a risk/ benefit basis. The Coronavirus has spread dramatically and with the result that loved ones will be parted from us. The government’s strategy is to try and curtail spread. Advocating that all non-vital trips from home must cease. This is to protect people in the front line, those in medicine that, like us, ethically defend their patient's wellbeing allowing them to have a fighting chance to treat people and not to be overwhelmed by caseload. We need to help them.
Vaccination is imperative to maintain herd immunity that is immunity of the majority so there are less carriers and reservoirs of infection for the vulnerable few. That said herd immunity where most pets are vaccinated will help protect those that lapse. Some may even have immunity to help them if they do 'go over the vaccination interval'. Risk to a pet is also evaluated through lifestyle so with restrictions on walking and outdoor pursuits, distance from others and fellow pets is recommended. Also keeping your dog on a lead helps so you can control where they roam and what they may pick up. Cats are obviously totally different but often being solitary creatures may help at this time.
We hope that once this is all passed we will do a vaccine amnesty so a full course of vaccinations can be done for the cost of a booster. Cases where the feline care plan is applicable will be looked at separately.
We are trying daily to adapt to guidance we receive, many of these situations are beyond our control, please don’t blame us. So unless we are looking to treat your sick pet or you are collecting vital medication, including food, we would ask you to refrain from visiting the practice please.
Thank you for your understanding. Anita.
Practice News Flash - 25th March
Arrangements for the collection of food and medication from St. Runwald’s Veterinary Surgery
If you are due to collect any items from the practice, we would appreciate you kindly calling us to arrange payment BEFORE coming in.
This allows us to stagger timings of clients attending the premises.
We regret to inform you that, without prior payment, these items can no longer be released from the practice.
We thank you for your help and cooperation in these difficult times.
Yours,
Anita & the team at St. Runwald’s.
Update for our clients
Please note we are open as usual with certain precautions.
You will be advised of these measures upon entry to the building but obviously, circumstances may change day to day with government directive.
We would also be grateful for you to order the next 2 to 3 months of any medication your pet requires at the earliest opportunity as, unfortunately, we cannot predict any problems with the supply chain.
We would ask you to order any medication as soon as possible in light of Government restrictions.
Please be aware that there may be occasions where it might not be appropriate to give your pet this length of treatment due to the nature of the condition we are treating. Under these instances, this will be at the vet’s discretion.
We appreciate you helping us by following the guidelines on display at the practice. It is our intention to be here for you and your pet unless the Government or our royal body advise us otherwise. Please help us to ensure the welfare of our staff by advising us of any potential risks you are aware of relating to your visit.
We have not encountered these difficult times previously and your co-operation is vital
St. Runwald’s is a vets in Colchester owned by Anita James MRCVS since 1996.
Our professional team is committed to providing quality veterinary care and treatment to your pet, who we consider to be a member of your family.
We hope you enjoy browsing our website, which includes details of our surgery hours and services plus some useful pet care links that are free to access whenever you need to.
Register your pet
New clients: simply complete our online registration form and click submit to send your details to us.
Out of hours emergencies
Our designated emergency service can be contacted by calling Vets Now on 01206 842224 (after 6.30pm weekdays and after 12.30pm on Saturdays)
In case of a house visit being required please give as much notice as possible.
Thinking of getting a pet?
We can offer a free of charge ‘pre-pet’ appointment with a qualified nurse for you to discuss any queries or questions you may have concerning your new pet.
